Interpersonal Skills

             Interpersonal skills include the abillity to lead, motivate, manage conflict, and work with others. Whereas technical skills involve working with things (techniques or physical object), interpersonal skills focus in working with people. Because every organization’s most valuable resource is people, interpersonal skills are a key part of every manager’s job, regardless of level (from supervisor to vice president) or function (from production to marketing and finance).

            A manager with excellent interpersonal skills encourages participation in decision making and lets subordinates express themselves without fear humiliation. A manager with good interpersonal skills likes other people and is liked by them. Managers who lack effective interpersonal skills can be rude, abrupt, and unsymphathetic, making others feel inadequate and resentful.